Cancellation Policy and Refund policy

Cancellation Policy

Each Healthcare service provider have their own cancellation policy and may charge consumers accordingly, which is mentioned in the health checkup package . In addition to this, BookMyHealthCheckup deducts administrative fee of only Rs.150 to compensate for the payment gateway fees and administrative cost.

We currently do not have the feature in our website to reschedule your appointment. You need to send us an email at care@bookmyhealthcheckup.com or call us at +91 9343254130 to reschedule your appointment. Rescheduling of appointment will depend on the availability at our healthcare service providers facility.

Booking cannot be cancelled/modified on or after the appointment date mentioned in the Healthcare service provider confirmation Voucher . For any update, consumer shall pay applicable cancellation/modification charges. Any e-coupon discount on the original booking shall be forfeited in the event of cancellation or modification. If a booking is cancelled by the consumer, the healthcare service provider will be notified (of the changes) and the original confirmation email and confirmation voucher that was generated will become null and void. If the consumer finds mismatch between the investigations processes and inclusions mentioned on the BookMyHealthCheckUp website and those at the healthcare service provider, they must notify the claim to feedback@bookmyhealthcheck.com within 24 hours of the appointment date. BooKMyHealthCheckUp will check with Healthcare service provider and ensure that consumer is adequately compensated.

Refund Policy

Refunds for confirmed bookings can be issued for a variety of reasons, but are typically dependant on the cancellation policy a healthcare service provider has selected for their listing. Refund amount will be processed following the sharing of the purchasers bank account details and the transfer will be made in 5 business working days after deducting the administrative cost expenses and healthcare service provider cancellation fees. In case of refund of payments to people who made the payment via third party applications like paypal , the refund will be initiated via paypal in Indian rupees and any additional charges will be borne by the purchaser.

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